At groomlux.store, your satisfaction is our priority. Due to the personal and professional nature of our spa and parlor products, we adhere to the following policy:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: For hygiene and quality assurance, items must be unopened, unused, and in their original, sealed retail packaging. Products with broken factory seals or signs of usage are ineligible for return.
- Refunds/Exchanges:
- Exchanges: We are happy to exchange items if an incorrect product was received, subject to availability.
- Refunds: Approved returns will be refunded via your original payment method (or as store credit), minus shipping charges, after our team inspects the returned item.
- Process: To initiate a return, please contact our support team with your order number and photos of the product packaging. Customers are responsible for return shipping costs unless the product arrived damaged or is incorrect.